A Strategic, Life-Cycle Approach for Diverse Sourcing Needs
A $20 billion pharmaceutical client sought to optimize its sourcing approach at about 40 plants and facilities throughout North America (including Puerto Rico) and for the full range of administrative and operational services. The broad and complex scope incorporated 20 operating entities across three sectors (pharma, consumer packaged goods and professional services) and a diverse portfolio of facility types.
The company engaged Trascent to lead the strategic sourcing initiative in North America. Our team developed a segmented current performance profile for all types of locations – offices, laboratories, manufacturing plants, hybrid facilities, distribution centers and child care centers. Customer satisfaction levels were captured via a comprehensive survey for 15,000 building occupants developed and implemented by Trascent. New and enhanced metrics were identified and applied for:
The Trascent team also developed and the led implementation a full sourcing strategy and plan for outsourcing maintenance and operations.
Collectively, the insights into current performance, the new metrics and the 25% return rate on the survey were critical for developing new service-level targets and a comprehensive approach. The company led the strategic outsourcing for building maintenance and operations activities. Our tailored “life cycle” approach was embedded in an enterprise wide Request for Quote (RFQ) developed specifically for this enterprise. The RFQ solicited “performance-based” proposals from the supplier base and involved a two-step process:
The bottom line, this pharmaceutical has established the right supplier base to meet the needs of its diverse North American operations.
The Bottom Line: This pharmaceutical established the right supplier base to meet the needs of its diverse North American operations.