A leading global automotive brand saw an opportunity to bolster its RE/FM performance by converting from traditionally structured to performance-based contracts and an integrated facilities management model.
Trascent led the transformation effort, engaging with both the carmaker’s RE/FM team to define governance processes with clearly defined roles and responsibilities for both suppliers and the corporate facilities group. Further, the team implemented training and development programs for managers to smooth migration to the new relationship structures, which featured more incentives and increased strategic alignment around business objectives.
The strategic shift to performance-based contracts led to immediate performance improvement on several dimensions. Today, the automotive manufacturer has a stronger organization in place, more efficient and productive RE/FM operation and improved financials.